Updated July 2020
Cheeki’s mission is to provide a solution to the plastic pollution crisis. This is a lifetime mission and we fully expect our products to be your lifetime solution. We ensure our manufacturing processes are ethical and first class. We invest in safe transport of our precious cargo and we are proud to see our refill reuse products in use everywhere we go.
If your Cheeki product is not performing as promised, please read through the following return/exchange criteria. And if you have any doubts about what you should do, please get in touch. We want you to love your Cheeki products as much as we do and keep them with you for life.
Only products sold with a Cheeki Lifetime Warranty are eligible for lifetime warranty. This includes the following
- Active Range,
- Kids Range,
- Classic Range,
- 1.9L Cheeki Chiller
- 1.6 Litre Thirsty Max
- 500ml Tumblers
- 350ml Mugs
All other products carry a 12 month warranty from date of purchase. Our 12 month warranty covers faulty materials or manufacturing only.
However, if you have any problems with your product we always want to know if something has not worked the way it should.
Lifetime Warranty does NOT cover lids or accessories. It ONLY applies to the bottle/vessel. Cheeki Lids are only under 3 months warranty. Cheeki may issue replacement parts if the item is damaged as a result of a manufacturing defect. Cheeki Lifetime Warranty ONLY applies to the listed products.
Wear and tear is not included under the Cheeki Lifetime Warranty. This includes scratches and dents; paint chips from the product being dropped, banged or damaged in any way; or damage resulting from incorrect or neglectful cleaning practices.
Manufacturing defects are eligible for return or exchange only if they have been purchased from an Authorised Cheeki Dealer.
⦁ Product that do not insulate correctly.
⦁ Products that arrive damaged (Cheeki Online purchases). In this instance please do not use your product. Used products cannot be replaced or exchanged.
⦁ Uneven or rough surface or edging on your product when arrived.
⦁ Loose internal part or rattle. Sometimes manufacturing “beads” are caught inside the walls of insulated products. These are not harmful and will not affect the functioning of your product but they can be annoying.
Each claim will be handled on a case by case basis. Only the parts of the product that are affected will be replaced or exchanged.
If a product is deemed to be faulty under the warranty policy please use the contact us button on the right hand side of the webpage.