My seal has fallen out of my lunchbox. How do I fix it?
The lunchbox has been manufactured by pushing the seal into the rim of the lid. Sometimes the Silicone Seal becomes loose and comes out of it’s rim and in this instance the Silicone Seal and will need to be pushed back in.
This can be done by lying the lid on a flat surfaced and starting with one corner. Firmly push the Silicone seal back into the rim with the tip of your finger. The silicone will stretch slightly to allow more “give” to go around the lid.
If you have difficulties with your Silicone seals please send us a photo and a detailed description of the problem to contact page here and we will assess you directly.
My lunchbox is dented. What should I do?
Stainless steel is a robust material that will withstand some fairly extreme playground and office rough and tumble. If the dent does not affect the working of the product it is still safe to use.
If you received your lunchbox dented please send us a photo and a detailed description of the fault to website Contact us page here and we will assess each claim individually.
The clip on my lunchbox does not work properly. What should I do?
The Cheeki Warranty will cover all manufacturing faults. If you received your lunchbox with a faulty clip please send us a photo and a detailed description of the fault to our contact us page here and we will assess each claim individually.
The lid on my food jar is vacuum sealed shut. How can I unscrew it?
The vacuum seal on the food jar can be a very effective feature. This is what keeps the contents hot for so long.
Each food jar has a steam release button on the top of the internal lid. Normally a quick press on this button will release sufficient steam to release the vacuum and you can open your lid easily.
Occasionally the lid has been screwed on very tight and the vacuum is therefore extreme. In this instance, press this button and hold down for 30 seconds after which time the vacuum will be released sufficiently to open the lid. Repeat if necessary.